FAQs & Policies

Shipping

In general, orders are shipped within 1-2 business days from receipt of payment. A confirmation email will be sent once an order is shipped.

I currently ship within Canada and to the United States via Canada Post. Orders can only be shipped to the billing address of your credit card or the address associated with your Paypal account.

Shipping is calculated at check-out using current Canada Post rates.

Within CanadaShipping Method
StandardLettermail*
ExpressXpresspost*
United StatesShipping Method
StandardSmall packet USA*
ExpressXpresspost USA*

*The Canada Post delivery estimates do not account for any extra time it may take US orders to clear customs or if you are located in an area with limited postal service.

Customs & Duty Fees

You are responsible for any customs and duty fees or any other similar charges that may be levied on shipments outside of Canada.

Cancellations & Returns

Cancellations are accepted within 24 hours of purchase, provided the item(s) have not been shipped.

For returns, please contact me within 14 days of delivery and return the item within 30 days. You are responsible for return shipping costs and loss of value if the item is not returned in its original condition. The refund will be processed once I receive the item.

The following items cannot be returned:

  • Patterns and digital downloads
  • Earrings (for hygienic reasons)
  • Custom orders
  • Sale items

Patterns & Digital Downloads

Lyrical Junk patterns and designs are protected by copyright and are for personal use only. Please do not reproduce, redistribute, or otherwise share in any manner. You may not sell the completed product.

Digital files will be available for instant download upon receipt of payment and will be available to download for 30 days after purchase, so please make sure to download the file right away.

A PDF reader is required for all patterns. You can download one for free here.

Miscellaneous

Colours may appear different on different screens; raw materials may differ slightly in size and/or colour due to variation in product manufacturing or supplier.

If you have any questions about something that was not addressed above, or have a problem with an order, please contact me.